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83%

of retailers are struggling to recruit the right people.

McKinsey

9/10

retail managers see skill gaps appearing.

McKinsey

Build brand ambassadors

Frontline retail staff encounter numerous challenges, from high turnover rates to diverse skill requirements and limited training time. These obstacles demand continuous training to swiftly integrate new hires and reduce operational disruptions.

At Academy Point, we specialise in overcoming these challenges and more, empowering your team to transform loyal customers into enthusiastic brand ambassadors. Let us help you enhance customer satisfaction and drive business success through comprehensive and effective training solutions.

A screenshot of the Cineworld LMS. Asking a new user to upload a profile image and write about themselves as part of the employee onboarding

Rapid onboarding

Frontline employees play a central role in your success. They engage directly with your customers and can often be the deciding factor between success and failure.

It's crucial they hit the ground running to maximise their effectiveness sooner rather than later. With Academy Point, your new hires can register for access and start their learning journey early, even before they appear on your HR systems.

A screenshot from the Currys LMS. Showing a summary of statistics used by managers to track the progress of team members.

Analytical insights to prove ROI

Leverage our AI driven analytics to monitor and evaluate the effectiveness of your training initiatives. Keep stakeholders updated on program success through comprehensive performance tracking.

Screenshot of a training module from Academy point showing an overworked man using a phone, smartphone, laptop and calulator at the same time. This module is about managing workloads. Screenshot of a training module from Academy point a man holding a sign. This module is about customer objections. Screenshot of a training module from Academy point showing illustration of a man and a woman holding a clipboard. This module is about selling insurance.

Easily accessible microlearning available across all devices

Efficiently deliver training to frontline staff by implementing a microlearning approach that offers bite-sized, easily digestible modules accessible across all devices.

Three colleagues laughing and pointing at a laptop screen

Invite vendors to build out your training resources

Keeping training materials fresh and up to date can present a significant challenge for L&D teams. The sheer volume and complexity of content can be overwhelming. Why not share the load with your product vendors?

At Academy Point, we facilitate this collaboration by inviting vendors to create and submit training content. After all, their expert knowledge of their products ensures training materials are accurate and comprehensive.