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50%

of frontline workers are ready to quit their jobs in search of a better learning experience.

Forbes

90%

of companies rely in some way on frontline workers.

Fortune

Your teams, prepared and equipped for success

Frontline training presents numerous challenges, but these can be effectively managed with a comprehensive solution that connects employees to the necessary training and resources. This ensures they consistently represent your brand and deliver exceptional customer experiences.

A member of customer support smiles while wearing a wireless headset

Exceptional customer service

Elevate the skills of your customer service team with Academy Point, to provide structured training with techniques to manage conflicts calmly and empathetically. By enhancing these essential skills, your team will be better prepared to deliver outstanding service, leading to increased customer satisfaction and loyalty.

Screenshot of a training module from Academy point showing an overworked man using a phone, smartphone, laptop and calulator at the same time. This module is about managing workloads. Screenshot of a training module from Academy point a man holding a sign. This module is about customer objections. Screenshot of a training module from Academy point showing illustration of a man and a woman holding a clipboard. This module is about selling insurance.

Training always available

With Academy Point you can provide training that is easily accessible anytime and anywhere, employees can learn at their own pace. This method not only improves engagement and retention but also ensures that employees have the necessary tools and knowledge to represent your brand effectively and deliver superior customer experiences consistently across all locations.

A screenshot of Academy Point on a smartphone

Mobile ready

Built as a ‘mobile first’ system, Academy Point ensures the end user has the best learning experience regardless of their device or location. With Academy Point, users can access training materials anytime and anywhere, making it easier for employees to stay engaged and up-to-date with their professional development. This approach ensures that learning is flexible, convenient, and effective, ultimately driving better performance.

A screenshot of Academy Point, showing training that has been manually assigned to the current user by their managers

Manager assigned training

Academy Point is an advanced Learning Management System that allows managers to assign courses, track progress, and ensure that training is aligned with both team and company goals. With Academy Point, managers can easily identify skill gaps, provide targeted training, and monitor the development of their team in real-time.

Training and Compliance for the Frontline Workforce at Scale

Organisations with large, distributed teams face a consistent challenge, how to train, support, and monitor a frontline workforce operating across multiple locations, shifts, and environments. Retail, healthcare, logistics, hospitality, and field services all rely on frontline staff to deliver outcomes, yet traditional classroom or ad hoc training models struggle to keep pace.

This is where a frontline workforce LMS becomes essential. It provides a structured, repeatable way to deliver learning, track completion, and maintain compliance without adding administrative burden to managers or head office teams.

A Practical LMS Built for Frontline Reality

Frontline roles are time-constrained, mobile, and operationally focused. Training must be accessible, relevant, and easy to complete within the flow of work. A purpose-built frontline workforce LMS supports short, role-specific learning modules that staff can complete on mobile devices or shared terminals, regardless of location.

Unlike generic learning platforms, frontline-focused systems are designed around shift patterns, high staff turnover, and regulatory obligations. This ensures frontline workforce training is delivered consistently, even as teams grow or change.

Structured Training Solutions That Scale with the Business

Effective frontline workforce training solutions go beyond content delivery. They provide visibility for managers and leadership teams, showing who has completed training, where gaps exist, and which locations require follow-up.

This level of structure allows organisations to maintain standards across hundreds of sites without relying on spreadsheets or manual reporting. It also creates a reliable audit trail, supporting compliance requirements and internal governance.

Enterprise Training Evaluation for Frontline Workforces

As organisations scale, leadership needs confidence that training is working. Enterprise training evaluation for frontline workforces focuses on measurable outcomes such as completion rates, compliance adherence, and time to competency.

An LMS centralises this data, making it easier to review performance trends, identify risks, and support continuous improvement. This insight is critical for organisations operating in regulated or high-risk environments.

Using Training to Upskill the Frontline Workforce

Training should not stop at induction or compliance. A well-structured LMS helps organisations upskill frontline workforce teams over time, supporting career progression, retention, and productivity.

By delivering consistent learning pathways and tracking development, businesses can strengthen capability across the frontline while reducing reliance on reactive or informal training methods.